We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please send details in writing to us at this email address or by sending it to our office address 85/87 Victoria Street, Liverpool, L1 6DG. Once we have received details of your complaint, we will send you a letter acknowledging receipt of your correspondence within three working days of receiving it, enclosing a copy of our procedure.

A copy of our procedure can also be found downloaded here.