This Privacy Policy explains how we use any personal information we collect (as a data controller) about you when you contact us requesting our services.
We collect basic information (name, address & contact details) about you when you register with us or
make an enquiry for our products and services. Once you become a tenant/buyer we will collect,
maintain and store the relevant information necessary for us to fulfil our services satisfactorily.
We collect personal information from you when you register with us. Depending on your requirements,
we shall process your personal data for the following purposes:
We endeavour to take appropriate technical and organisational measures to prevent unauthorised or
unlawful processing of personal data and accidental loss or destruction of, or damage to, personal
data.
City Residential Ltd do not intend to process personal data for any purpose other than as agreed with
our clients. We will not share your information for marketing purposes with other companies.
In processing your tenancy/sale, we may be required to provide your details to security or credit
checking companies, financial institutions and public authorities such as solicitors, if required by them or
as required by law.
Any information inputted by you to a tenant referencing third party (data processor), will be available
to view by City Residential Ltd. We will not share this information with any other person or company.
Your personal data may be stored, used and otherwise processed within the UK and/or any other
country/ countries of the European Economic Area (EEA). EEA countries are all member states of the
European Union together with Norway, Iceland and Liechtenstein.
We will not pass any information on to any person who is not responsible for part of your
tenancy/purchase unless we are legally obliged to do so. We will be obliged to confirm your proof of
identity with the relevant solicitor.
We are legally obliged to hold all information for a period of 6 years after your tenancy/sale ends after
which the information will be destroyed accordingly.
We will never ask, retain or process sensitive data such as:
All electronic personal data is kept on a secure server. Paper documentation is locked away in
appropriate storage when not in use.
Our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookie Policy.
We would like to send you information about products and services of ours which may be of interest to
you. If you have consented to receive marketing, you may opt out at a later date. You have a right at
any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted
for marketing purposes, please email us at [email protected].
You have the right to request a copy of the information that we hold about you. If you would like a
copy of some or all of your personal information, please email us at [email protected]
or write to us 81-87 City Residential Ltd, Victoria Street, Liverpool, L1 6DG. We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove
information you think is inaccurate. Data will be provided in paper or electronic format within 1 month
of your request.
You have the right to request for all of the personal data we hold to be erased.
If we can fulfil this request without compromising our services to you, we will do so.
If, however, by erasing your data we will compromise our services to you, we will endeavour to access
the right once your tenancy/sale has come to an end.
Please email us at [email protected] or write to us 81-87 City Residential Ltd, Victoria
Street, Liverpool, L1 6DG. Requests will be dealt with within one month.
We keep our Privacy & Data Protection Policy under regular review and updates will be available on
our web page. This privacy policy was last updated on 01/02/2022.
Please contact us if you have any questions, concerns or suspect a data breach or would like to know
more about this policy or information we hold about you by emailing us at [email protected] or write to us 81-87 City Residential Ltd, Victoria Street, Liverpool, L1
6DG.
City Residential Ltd is currently registered with the ICO under the registration number Z5888586
